Shared publicly - Dec 9, 14
Just a friendly reminder that submitting 1 support ticket is enough! You should receive a response relatively fast, but please be aware that we do not miss/lose tickets! <- very important!
If you feel you have not been responded to within a day or two and should have, write a reply to your ticket.
Creating multiple tickets or writing many responses to a ticket will not get you a faster response as we do them from oldest to newest, but be assured that we will get to you as soon as we can, because we don't want you to be waiting around!
Thank you very much for your support ❤